The Mobile Money Code of Conduct Toolkit is the foundation for the Mobile Money Certification process. Mobile Money Providers (MMPs) are asked to download the Code of Conduct Toolkit themselves and conduct a self-assessment prior to applying for Certification.

Toolkit Overview

The Toolkit identifies eight primary principles aimed at promoting MMPs’ adoption of consistent risk mitigation practices in certain critical areas of their business. These principles are organized into eight sections, each of which is broken down into dozens of more specifically defined “indicators” to highlight different best practices. There are more than six hundred indicators overall.

To achieve Certification, an MMP must demonstrate compliance with all ‘Required’ indicators. The MMP is expected to provide clear evidence, whether in corporate policies or during the Onsite Assessment, that each principle/indicator has been met. Accredited Assessors will evaluate corporate financial statements, relevant policy documents, and more, and appropriate evidence must be documented in the Assessment Report for the Scheme Operator to issue a Certificate. For more information on the steps of Mobile Money Certification please visit the Process page.

The Principles

The eight principles in the Mobile Money Code of Conduct Toolkit are as follows (with the total number of indicators in parentheses):

  1. Providers safeguard customer funds against risk of loss (24).
  2. Providers have in place effective, proportional risk-based mechanisms to prevent, detect, and report the misuse of services for the purpose of money laundering, terrorist financing and fraud (111).
  3. Providers screen, train, and monitor staff, agents, entities providing outsourced services, and financial partners to ensure that they offer safe and reliable services (81).
  4. Providers have well-developed policies and processes and sufficient network and system capacity to ensure reliable service provision (133).
  5. Providers take robust steps to ensure the security of the mobile network channel (140).
  6. Providers communicate clear, sufficient, and timely information in a manner that customers can understand so that customers can make informed decisions (36).
  7. Providers have in place mechanisms to ensure that complaints are effectively addressed and problems are resolved in a timely manner (62).
  8. Providers follow good data privacy practices when collecting, processing and/or transmitting customers’ personal data (32).